Waterhaul Lifetime frame warranty

Our circular solution to ensuring your sunglasses last a lifetime of adventures.

We transform plastic waste into products that are built to last, and we are so confident in the durability of our recycled eyewear that we offer a lifetime warranty on all Waterhaul sunglasses frames.

We understand that anything can happen on your adventures, so if your frames have been broken beyond repair and are no longer wearable, we will repair or replace them for free, forever.

By offering you this incentive, we aim to capture every pair of broken frames. The beauty of our closed-loop production process means that we can guarantee that every single pair of sunglasses returned will be repaired or recycled.

Just like the fishing gear we recover from the coastline, returned frames will be dismantled, sorted, washed, shredded and repurposed into a new pair, ready for new adventures.

Fill out the form below, as soon as we've received your claim, we'll review and get back to you as soon as possible.

Alternatively, you can email us directly at customerservice@waterhaul.co with photos of your damaged frames.

Lifetime Warranty Claim Form

Lifetime Warranty FAQs

Our Lifetime Warranty does not cover:

  • Damage to lenses (replacement lenses can be purchased separately - get in touch).
  • General wear and tear from normal use.
  • Suspected misuse or neglect.
  • Alteration or modification of frames
  • Lost or Stolen sunglasses.

We assess claims on a case-by-case basis, and will honour the Lifetime Warranty where we consider its reasonable to consider the breakage accidental.

Yes, we can replace lenses for a small fee (from £20-£35) to cover replacement lenses, fitting, and postage back you.

We don’t make a profit on lens replacements to encourage repair of the glasses and frame re-use.

Please contact us for more info.

We firmly believe that the extended producer responsibility model is an essential step for industry to take in order to address plastic pollution. We want to fully account for every single piece of (recycled) plastic that Waterhaul produces by offering an incentive to recapture frames that would otherwise go to landfill.

For products claimed under our Lifetime Warranty, customers are responsible for covering the postage to us, while Waterhaul will cover shipping your repaired or replaced product back to you.

Learn more about our returns policy here.

Yes! If you find your frames feel too loose or two tight, our frames can be easily adjusted at home.

View our adjustment guide here.

Returned frames that are broken beyond repair go straight back into our recycling process to become a new Waterhaul product!

Due to the exclusive nature of our Limited Edition and Co-Branded frames, we are not able to offer a full replacement for them under our lifetime warranty.

If such a frame is broken, we will happily honour the Warranty with a replacement of the closest standard equivalent.